Privacy Policy
Last updated: October 6, 2026, 10:09 a.m.
We take your privacy very seriously. Please read this Privacy Policy carefully before using the website https://www.novika.ca/ (the “Website”) operated by Solutions Novika, a nonprofit organization incorporated in Quebec, Canada (“we, us, our”), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to, visitors, users, and any other person wishing to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you are not authorized to access or use the Website.
Information We Collect and Store
We collect and store all the information you enter on this Website. We collect and store the following information about you:
| Information Category | Specific Information | Where does this information come from? | How We Use This Information |
|---|---|---|---|
| Identification Information | Name | Information submitted by the consumer | Respond to consumer messages |
| Identification Information | Mailing/Shipping Address | Information Provided by the Consumer | Service Delivery |
| Identification Information | Phone number | Information submitted by the consumer | Respond to consumer messages |
| Identification Information | IP Address | Monitoring and logging of activities by the company, including through the use of cookies | Analytics Security incident detection |
| Identification Information | Email Address | Information Submitted by the Consumer | Responding to Messages from Consumers |
| Identification Information | Device ID | Monitoring and recording of activities by the company, including through the use of cookies | Detection of security incidents |
| Identification Information | Online ID | The company’s monitoring and recording of activities, particularly through the use of cookies | Analytics |
| Job Information | Professional Identification Number | Information Provided by the Consumer | Provision of Services |
| Internet activity or other electronic activity | Browsing History | The company’s monitoring and recording of user activity, particularly through the use of cookies | Analytics |
| Internet activity or other electronic activity | Information regarding your interaction with our website or app | The company’s monitoring and recording of activities, including through the use of cookies | Detection of security incidents Analytics |
| Sensitive Personal Information | Geolocation Information | The company’s monitoring and recording of activities, including through the use of cookies | Analytics: Display of embedded maps and tracking and analysis of interactions with those maps |
| Internet activity or other electronic activity | Information regarding your interaction with embedded videos | The company’s monitoring and recording of activities, including through the use of cookies | Provision of videos and tracking of user interactions with those videos |
| Identification Information | Device location | Monitoring and recording of activities by the company, including through the use of witnesses | Detection of security incidents Display of embedded maps and tracking and analysis of interactions with those maps |
Who We Share Your Personal Information With
We share the following personal information with the following categories of third parties:
| Category of Personal Information Shared | Shared, Accurate Personal Information | Categories of third parties with whom personal information is or has been shared |
|---|---|---|
| Identification Information | Name | Web Hosting Providers; Web and App Development and Design Providers |
| Identification Information | Mailing/Shipping Address | Hosting Providers |
| Identification Information | Phone number | Hosting providers; Web and app development and design providers |
| Identification Information | IP Address | Data analytics service providers, Hosting providers, Security service providers |
| Identification Information | Email address | Web hosting providers; Web and app development and design providers |
| Identification Information | Device ID | Data analytics service providers, Security service providers |
| Identification Information | Online ID | Data analytics service providers |
| Job Information | Professional Identification Number | Accommodation Providers |
| Internet activity or other electronic activity | Browsing History | Data Analytics Service Providers |
| Internet activity or other electronic activity | Information regarding your interaction with our website or app | Data analytics service providers Security service providers |
| Sensitive Personal Information | Geolocation Data | Data Analytics Service Providers Map Providers |
| Internet activity or other electronic activity | Information Regarding Your Interaction with Embedded Videos | Video Embedding Providers |
| Identification Information | Device Location | Map Providers Security Service Providers |
Witnesses
A cookie is a small piece of data sent by a website and stored on your device by your browser. This website uses cookies. Please see our Cookie Policy to learn more about the cookies we use, why we use them, and how to change your cookie settings.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal, regulatory, contractual, or administrative obligations. The retention period may vary depending on the nature of the information and applicable requirements. When personal information is no longer needed, it is securely destroyed or anonymized in accordance with our records retention schedule and internal procedures. Throughout its lifecycle, we implement reasonable security measures to protect this information from loss, theft, unauthorized access, disclosure, copying, use, or modification.
Children’s Privacy
This Website is intended for general public use and does not provide services to children. If a child whom we know to be under the age of 18 provides us with personal information, we will use that information only to respond to the child to inform him or her that he or she may not use this Website.
Analytics Programs
This website uses Google Analytics to collect information about you and your behavior. If you wish to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. You can also opt out of cookies by using our cookie consent banner.
Security and Spam Prevention
This website uses reCAPTCHA. reCAPTCHA is a Google service that helps distinguish humans from bots, thereby helping to prevent spam. reCAPTCHA works by collecting hardware and software information, such as device and application data as well as the results of integrity checks, and by transmitting this data to Google.
The Rights of Quebec Residents
Quebec residents have the following rights with respect to their personal information:
- The right to access the personal information we hold about you.
- The right to request that we correct any information we have collected about you.
- The right to withdraw your consent to the processing of your personal information.
- The right to file a complaint regarding our collection, sharing, and processing of your personal information with the competent authorities in the appropriate jurisdiction.
- The right to opt out of location tracking.
- The right to object to the use of your personal information for profiling purposes in connection with decisions that may produce legal effects or similarly significant effects on you.
- The right to object to the use of your personal information for automated decision-making.
Exercising Your Rights
Residents of Quebec may exercise the rights mentioned above by submitting a consumer request to the person responsible for our privacy practices, whose contact information is provided below.
Data subjects may also request information about the categories of personal information held about them, the purposes for which it is used, and the applicable retention periods, where these can be determined.
You may opt out of having your location tracked through the cookie consent mechanism on the website.
We will need to verify your identity before we can process your request and may ask you to provide personal information for this purpose.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We may deny your request(s) if certain legal exceptions apply. If we deny your request, we will provide you with the reasons for the denial.
Liability
The following person is responsible for our privacy practices and procedures:
Landry Élise
Director of Administration and Finance
418-856-4350
info@novika.ca
You may file a complaint with us by contacting the person responsible for our privacy practices using the contact information provided above. Residents of Quebec may also file a complaint with the Commission d’accès à l’information du Québec by filling out this form from the Commission d’accès à l’information du Québec or by calling 1-888-528-7741.
Questions
If you have any questions about this Privacy Policy, please contact us at info@novika.ca